After my rant about customer service last week, I thought it appropriate to post about good customer service.
Shirley sent shared this link with me today of a blog post about a PR distribution company, eReleases, who welcomes new customers with a photo of their staff and the customer’s name written on a whiteboard. Great idea! [...]
In the past couple weeks, I’ve called many call centers for various issues. I kinda get a sick pleasure out of seeing what their customer service is like and how their policies hold up. Some places are strictly script-based and do not empower their rep’s at all. Some do, with great results. Here are my [...]
I’m switching back to Comcast from Verizon for internet because Verizon literally has no record of my online order and upped my rate from $35 to $80/mo for internet. But really, both these companies incentivize people to switch about once a year to take advantage of their introductory offers. So that’s what I do.
Comcast has [...]
I just got an email that my local bank, Goshen Community Bank, which has been awesome to work with, by the way, is upgrading their online banking system with lots of new, exciting features:
?Get up-to-the-minute updates on cashed checks, electronic transactions, in-bank cash deposits, a account transfers and Bill Pay transactions (up-to-the-minute ATM/debit card transactions [...]
We sent out this message just now to our Service Updates email list (software users who’ve subscribed to receive these sorts of things). Unfortunately, as is the case with Weather.com, we don’t always receive notice of problems like this before they just happen. Gah!
Scheduling Update & Potential Problem
This week, we upgraded our scheduling system to [...]
We’ve been working on our Support section, adding downloadable PDFs and more info, and also added a new FAQ to our What is RedPost page. Here are our current F.A.Q…whate are we missing?
Frequently Asked Questions
How much does it cost? Your costs are: hardware, installation, maintenance and software. The first three vary quite a bit depending [...]
Digital Signage Universe posted a great op-ed piece (rare for them as they tend to stay out of the stormy waters of opinion-journalism) yesterday titled “Grabbing the Digital Signage ‘Bull’ by the Horns.” They referenced my rant from last Friday. Here’s a key paragraph:
The “gold rush” mentality that has taken over the digital signage business [...]
Of course, RedPost has no clients like this. Nor is RedPost ever, EVER a client like this:
Hat tip to Bryan at Haiku.
RedPost has a Facebook page, of course. But now, RedPost is an official network on Facebook. And today I officially made it my “primary” network. Somehow it feels good to be primarily networked with RedPost and no longer with my alma mater. It’s a weird, web 2.0 kind of good, mushy feeling. Hmm. Facebook’s email [...]
It’s good to see a big company like Apple fessing up to their mistakes and apologizing. Did big companies used to do this in the pre-blog days? Before users could loudly complain about the word “push” being used to describe a process that takes 15 minutes? I may not be old enough to know the [...]